RIYOVA Frequently Asked Questions
The Brand
Where is RIYOVA based?
Where is RIYOVA based?
RIYOVA is a small business based in Canada, Brampton, Ontario with a small branch available in Tennessee , USA as well.
Do you have a physical store?
Do you have a physical store?
As of the moment, we do not have a store available for walk-ins yet. But we do have pop-ups every now and then so stay posted on our socials or sign up on our email list to get notified!
Who runs RIYOVA?
Who runs RIYOVA?
RIYOVA is proudly spearheaded by a small but mighty team of women. From the creators, frontline content designers to the behind the scenes programmers, RIYOVA is 100% women-dominated.
The Products
Are RIYOVA jewelries real gold?
Are RIYOVA jewelries real gold?
RIYOVA, as of the moment, only distributes 14k-18k gold or silver coated jewelry with varying base metals either stainless steel or brass. Meaning, these are not pawnable jewelries.
Do RIYOVA jewelries tarnish?
Do RIYOVA jewelries tarnish?
All RIYOVA pieces are tarnish-free and hypoallergenic. They will not rust or turn your skin green let alone irritate it.
However do note, that fashion jewelry is bound to react to different skin types. Therefore, as RIYOVA jewelry may last long on normal skin types, the case may be different on those who are acidic. Rest assured, they are designed to last regardless.
How long do RIYOVA jewelries last?
How long do RIYOVA jewelries last?
RIYOVA jewelry can stay in pristine condition of up to 5 years when properly taken-cared of. Please refer to our Jewelry Care page for further details on how to best preserve your RIYOVA pieces.
However, even if pieces are designed to last, they still will not outlive real gold jewelry. But for the offered price point, you're definitely getting a deal.
Shipping
Do you ship worldwide?
Do you ship worldwide?
Yes, We ship worldwide on all RIYOVA orders! Wherever you are, our handmade jewelry will reach you with love and care.
Do you have free shipping?
Do you have free shipping?
Yes, Enjoy FREE worldwide shipping on all RIYOVA orders! RIYOVA does not ship on weekends or holidays. All packages will be shipped out within 2-3 days of placed order excluding holidays and weekends. Delivery is Monday – Friday, excluding holidays. Your state may be subject to sales tax.
We are not responsible for lost or stolen packages.
How long does shipment and delivery take?
How long does shipment and delivery take?
We regular shipment will take around 5-7 days excluding rush shipping. If expedited shipping is requested, it may take no sooner than 4 days excluding holidays and weekends. Excluding processing time
How do I check the status of my order?
How do I check the status of my order?
Upon receiving your email confirmation, you may track the status of your package here.
For any issues that need urgent response, you may contact us at customercare@riyova.com
Returns & Exchanges
Do you accept returns & exchanges?
Do you accept returns & exchanges?
Here at RIYOVA, your satisfaction is our number one priority. But if for any reason you are not completely satisfied with your purchase, we are happy to give you a site credit for unworn items. Merchandise should be returned and accompanied by the original packaging and must show no signs of wear for the return to be accepted with refund.
To request for a site credit or refund, send an email to customercare@riyova.com within 7 days of receiving your item (s) and please include RETURN REQUEST and you order number in the subject line. Item(s) must be delivered back to our facility by the 14th day from the original purchase date.
Once we received the returned item(s) on our warehouse in the conditions we required, we will provide you an online credit code via email or a refund for the amount of the item being exchanged, which can be used immediately to place a new order exclusively on riyova.com. Please allow us up to 72 hours for your returned item(s) to be processed and the site credit issued.
Should the received product be of great concern and dissatisfaction, please feel free to reach out to us via website chat or email us at customerservice@riyova.com and we will get back to you as soon as possible.
Please note that shipping costs are not refundable.
What is a site credit?
What is a site credit?
Site credits are basically a reimbursement for returned products due to the dissatisfaction of the customer. These site credits may be used to purchase a different product in replacement of the said returned item.
Site credit codes are non-refundable and cannot be redeemed for cash and will expire one year from activation.
Do you have a warranty?
Do you have a warranty?
RIYOVA products are always designed with the intent that they last long as they are made with only high quality materials.
However, should the customer break the said product or it is damaged via faulty issues, we give a 1-year warranty starting from the delivery date of the ordered product.
Feel free to contact us at customercare@riyova.com for assistance.
Email Perks, Sales & Promotions
What do I get if I sign up for RIYOVA's email list?
What do I get if I sign up for RIYOVA's email list?
First of all we would be grateful if you join our community! Second, having you as a part of our community has alotof perks. Not only do you get first-hand access to upcoming sales & promotions but you will be the first to know when we hold pop-ups, giveaways, raffles and freebies! More surprises will be coming your way as well, we won't spoil it though so you have to sign up to find out!
Do you have Sales?
Do you have Sales?
We hold sales every now and then. Any promotional sales will be offered via social media (Instagram and Facebook) and email! Be sure to register your email to receive updates and promotions!
